Service and return

Goods may be delivered for repair during our office hours. For forwarding goods for repair, to expedite the handling please adopt the procedure outlined below:

Enclose a copy of the invoice.
Enclose an elaborate fault description of/cause for the return.
Unless otherwise agreed, accessories should always follow the product.

Send the goods to:
J. B. Olsen A/S
Industrivænget 12-14, Meløse
3320 Skævinge
Denmark
ATT: Customer Service

In case of a product fault covered by the two-year warranty right to claim, J. B. Olsen A/S will return the goods free of forwarding charges for the buyer.

Repair of products not covered by warranty will be invoiced at EURO 70,00 per hour excl. VAT. This price does not include spareparts, other accessories or transport fee. The minimum rate is for half an hour.

J. B. Olsen A/S grants a right to return within a fortnight if the product appears as new, unused, and is in its original packaging.
Goods will only be accepted as returns subject to agreement, with enclosed invoice copy and delivered free.
Return of goods specially made or not included in the current pricelist/cataloque, may not be effected.
To cover handling charges on returns 15% of the invoice amount will be charged however a minumum of EURO 70,00.